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I made a mistake when registering my kit

A wrong date, a wrong answer or a typo can be fixed, but the sooner the better.

What to do

E-mail support@novilabtest.com with your kit code and what is wrong. If you can, do this before you post your sample.

Registered the wrong kit?

If you have more than one kit, check that the kit code you entered is the one on the tube you used. Every tube belongs to its own kit code. Tell us if they do not match.

Didn’t find your answer? Send us a message.
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